Please choose one of the following options so that we can quickly help get your order straightened out:
- I've changed my mind and I no longer want the item I ordered, or I want to exchange it for something else
- I received my order damaged
- I have a game piece missing or broken
- I believe that the item I received is different from the one advertised online.
I've changed my mind and I no longer want the item I ordered, or I want to exchange it for something else
Please read our return policy. To return your item for a refund or to exchange it for another item, please fill out the form on the back of the packing slip that came with your order, package it in the original packaging as best as possible, and mail back to:
227 S. Raymond Ave.
Alhambra, CA 91801
USA
There is no need to inform us that you are sending your item back for refund or exchange. Please understand that shipping charges on non-defective returns are not refundable.
I Received My Order Damaged
Again, our apologies and we'll make sure that you either get a new set or a refund. First, please briefly describe the damage and, if possible, attach a quick digital picture of the damage (small file size please!) In most cases, if we have a picture we can issue a replacement or refund right away and there is no need to send the set back to us. Invariably when an item is received damaged it's either factory defect or damage during shipping. A picture helps us communicate the error to the factory or shipping company while we are expediting your replacement or refund.
Please email us using the form below. We answer all email inquiries within one business day. If you do not hear from us within one day, please remember to check your spam filter to make sure it hasn't snatched our reply.
Items marked with an * are required
I have a game piece missing or broken
Not a problem. In most cases we have duplicate game pieces on hand for just this purpose, and we can simply put them in the mail to you. Please describe the problem using the form below:
Items marked with an * are required
I believe that the item I received is different from the one advertised online.
Let us know if you received a completely different set from the one you ordered, or if there is a difference in color, measurement, or material from the one advertised online. We do our honest best to make sure that the description and pictures are 100% accurate, but it's possible that we might have made a mistake. Please understand that we sell hand made game sets, and small inconsistencies that have no affect on game play can happen.
Items marked with an * are required
